Courses

Data Protection Training for Data Controllers (Training available inhouse)

When?   Tuesday 27th February 2018 (9.30am to 4pm)

Where? Ashling Hotel Dublin - opposite Heuston Station 

Cost? €350 per delegate.  Refreshments and lunch included in the price.  Group rates available also.

Who should attend?  Data Controllers and anyone seeking to develop their knowledge of Data Protection, its implications for their organisations and legal requirements.  This course would also be very beneficial for those who have recently been assigned responsibility for Data Protection compliance.

Course Content?  We will focus on the new EU General Data Protection Regulations, their implications, what is new and different and how to prepare for compliance from May 2018.  The course will include an overview of the Data Protection Acts, their background and context.  We will look at the rights conferred under the Regulations, definitions and how to ensure your policy meets the legal requirements.  In considering the principles of Data Protection, we will break each down and look at what it means in practical terms and how to ensure compliance on a day-to-day basis.  We will set out legal requirements regarding responding to access requests; disclosures; duties of Data Controllers including policies and legal obligations; Breach Management; CCTV and powers of the Data Protection Commissioner.  

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad carried the role of Data Controller in the Health Service for 12 years so has built up considerable expertise and depth of knowledge of Data Protection and its implications.  For more information on Sinead's experience, go to "About Us".

How to book?  Please click on the link "contact us" below and send us an email with your contact details.

For more information contact us

ACCESS TO INFORMATION ON THE ENVIRONMENT (AIE) TRAINING

When? Thursday 15th March 2018 (9.30am to 3.30pm)

Where?  Ashling Hotel, Dublin (opposite Heuston Station)

Cost?  €395 per delegate. Refreshments and lunch included in the price.  Group rates available also.

Who should attend?  

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad has spent over 12 years working in the area of FOI in the Health Service so has built up considerable expertise and depth of knowledge in the application and implications of the Act.  For more information on Sinead's experience, go to "About Us".

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us

 

 

FOI Training for Decision Makers (Training available inhouse)

When? Wednesday 28th February 2018 (9.30am to 4pm)

Where?  Ashling Hotel, Dublin (opposite Heuston Station)

Cost?  €350 per delegate. Refreshments and lunch included in the price.  Group rates available also.

Who should attend?  This one day course is specifically designed for those who are or will be performing the role of FOI Decision Maker.  We will provide a detailed overview of the FOI Act 2014 including the changes in the new Act; the role of the Decision Maker; voluminous vs invalid FOI requests; defining the scope of the request; working with the requester; applying Search & Retrieval fees; gathering the relevant records; preparing the schedule; what to release and what not to release; writing your decision letter; using the exemptions including Section 37 (personal information including Guidance Notes), Section 35 (Information given in confidence), Section 36 (Commercially sensitive information), Section 31 (legal professional privilege and court matters), Section 30 (deliberations of a public body), Section 29 (deliberative process), Section 30 (Functions & Negotiations), Section 15 (Administrative grounds for refusal) and how to address the public interest and harm test requirements under specific sections.  We will also look at the role of the Internal Reviewer and what happens when a request is appealed to the Office of the Information Commissioner.  Sinéad will also show delegates where to find some very useful resources and how to use them to write good decision letters.  Throughout the day we will work on two different Case Studies - one on applying Search & Retrieval Fees and the other processing a set of records for release where the delegate is asked to redact exempt information, apply the relevant exemption and complete the schedule of records.

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad has spent over 12 years working in the area of FOI in the Health Service so has built up considerable expertise and depth of knowledge in the application and implications of the Act.  For more information on Sinead's experience, go to "About Us".

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us

 

 

FOI Training for Internal Reviewers (Training available inhouse)

When?  Wednesday 7th March 2018 (9.30am to 4pm)

Where?  Ashling Hotel, Dublin (opposite Heuston Station)

Cost?  €350 per delegate. Refreshments and lunch included in the price.  Group rates available also.

Who should attend?  This one day course is specifically designed for those who are or will be performing the role of Internal Reviewer.  We will provide a detailed overview of the FOI Act 2014 including the changes in the new Act; the role of the Internal Reviewer; what are the most important considerations for the Internal Reviewer;  what you can and cannot consider at internal review stage; writing your decision letter; using the exemptions including Section 37 (personal information including Guidance Notes), Section 35 (Information given in confidence), Section 36 (Commercially sensitive information), Section 31 (legal professional privilege and court matters), Section 30 (deliberations of a public body), Section 29 (deliberative process), Section 30 (Functions & Negotiations), Section 15 (Administrative grounds for refusal) and how to address the public interest and harm test requirements under specific sections.  We will also look at working with the Office of the Information Commissioner (OIC); the next steps in the appeal process; making a submission to OIC and agreeing a settlement.

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad has spent over 12 years working in the area of FOI in the Health Service so has built up considerable expertise and depth of knowledge in the application and implications of the Act.  For more information on Sinead's experience, go to "About Us".

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us

 

Managing Difficult Complainants  (Training available inhouse)

When?  Tuesday 13th March 2018 (9.30am to 4pm)

Where? Ashling Hotel Dublin (opposite Heuston Station)

Cost? €350 per delegate.  Refreshments and lunch included in the price.  Group rates available also.

Who should attend?  Delegated Complaints Officers, Managers and Supervisors who deal with complaints from clients and service users.

Course Content?  To start, we will look at what your policy should contain, the definition of a complaint and the steps you should have in your complaint process.  We will consider how to triage a complaint and the importance of doing so, and also how to select the right process for investigation and resolution.  We will review the importance of contact with the Complainant, how to manage expectations and making a meaningful apology; you will also be given some tips on managing difficult behaviour.  We will then concentrate on how to carry out your investigation including different methods of investigation, record-keeping during the process and compiling your report.  Throughout the day we will refer to relevant Ombudsman decisions and with the use of scenarios we will consolidate the learning for Delegates.

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad spent 25 years working in the Health Service Executive and her last role was Regional Manager Consumer Affairs, HSE South from 2007 to 2015.  In this role, Sinéad provided training and support for the area's Complaint Officers: she was the Liaison Officer for the Ombudsman and Ombudsman for Children's Offices and she was also a Reviewer under the HSE Complaint Policy (reviewing unresolved complaints).  The training Sinéad facilitates is based on her experience in managing difficult complaints and working to resolve issues with Complainants.  For more information on Sinead's experience, go to "About Us".

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us

 

 

An Introduction to the Freedom of Information Act 2014 (Training available inhouse)

When? To be confirmed

 

Where? Aisling Hotel, Dublin (opposite Heuston Station)

Cost? €200 per delegate.  Refreshments included in the price.  Group rates available also.

Who should attend?  This short course is ideal for those requiring an overview of the FOI Act particularly those newly appointed into FOI bodies and those who are new to the area of FOI.

Course Content?  This is an introduction to the FOI Act 2014, the concepts of the law and what's new in the 2014 Act.  We will be discussing its background and context; the important definitions including the public interest and harm tests, personal information and the steps in the FOI process. We will take a brief look at the exemptions, grounds for refusal and the Fees Regime and we will also discuss the practical implications of FOI particularly in relation to record management and record keeping.  

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad carried the role of FOI Officer in the Health Service for 12 years so has built up considerable expertise and depth of knowledge of FOI and its implications.  For more information on Sinead's experience, go to our website www.alloneltd.ie and click on "About Us".  If you would like to discuss whether the course is for you, please give Sinéad a ring on 087 6828733.

How to book?  Please click on the link "contact us" below and send us an email with your contact details.

For more information contact us

 

FOI Master Classes - Personal Information & Information obtained in Confidence

When & Where?  To be confirmed

Cost?  The rate per Delegate will be €250 and refreshments will be provided.  Spaces are limited so make sure to let me know as soon as possible if you are interested in attending.    

Who should attend?  This will be Advanced Level Training specifically targeted to Decision Makers, Internal Reviewers, FOI Officers and those processing requests for access to personal records including deceased persons' and children's records. 

Course Content?  The general content of the session will include an overview of the provisions of both Sections 35 and 37; how and when to use the exemptions; addressing the public interest test; when and how to use Section 38; when and how to use Section 42(m); relevant Supreme Court judgements; relevant OIC decisions; responding to requests for deceased persons' records; responding to requests for access to a child's records.  We will also use Case studies so Delegates put their knowledge into practical use on the day.

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad carried the role of FOI Officer in the Health Service for 12 years so has built up considerable expertise and depth of knowledge of FOI and its implications.  For more information on Sinead's experience, go to our website www.alloneltd.ie and click on "About Us".  If you would like to discuss whether the course is for you, please give Sinéad a ring on 087 6828733.

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us

 

FOI Master Class - Section 36 Commercially Sensitive Information (including Section 38 Consultation), Section 29 Deliberative Process and Section 30 Functions & Negotiations

When & Where?    To be confirmed

Who should attend?  This will be Advanced Level Training specifically targeted to Decision Makers, Internal Reviewers, FOI Officers and those processing requests.

Course Content?  The general content of the session will include an overview of the provisions of the following Sections – Section 36 Commercially Sensitive Information (including Section 38 Consultation), Section 29 Deliberative Process and Section 30 Functions & Negotiations.  As part of the session we will work through each of these exemptions in detail looking at the language of the Section; the various provisions and definitions; the Harm Tests as they arise; when to consider using the exemptions and how to use them properly; how to address the public interest in each case and also how and when to consider Section 38 Consultation.  We will also review relevant Information Commissioner decisions including where decisions were upheld and why and also where they were overturned and why.  Delegates will have an opportunity to review a set of records, applying exemptions as they see fit and completing a schedule of records.  At the end of the session, each delegate will receive a copy of the decision letter as it would issue to our fictitious requester along with the redacted records and the completed schedule.  There will be lots of opportunity for delegates to ask questions, work through examples from their FOI body and gain some insight into the workings of other public bodies.

Cost?  The rate per Delegate will be €250 and refreshments will be provided.  Spaces are limited so make sure to let me know as soon as possible if you are interested in attending.    

Who is the Trainer?   Sinéad Byrne is the Trainer; Sinéad carried the role of FOI Officer in the Health Service for 12 years so has built up considerable expertise and depth of knowledge of FOI and its implications.  For more information on Sinead's experience, go to our website www.alloneltd.ie and click on "About Us".  If you would like to discuss whether the course is for you, please give Sinéad a ring on 087 6828733.

How to book?  Please click on the link "contact us" below and send us an email with your details letting us know the course you are interested in attending. 

For more information contact us